PlaySwap Support Center > Buying > General Buyer Questions > What evidence can I send for my dispute?
What evidence can I send for my dispute?
Modified on: Dec 29, 2023

Account:

Any correspondence from the game publisher regarding account status where the game publisher indicates the account has been returned to the original owner, hacked, banned or suspended forever

Any conversations with the seller about your account being collected.

Any additional supporting documents that can help us determine if the account was lost due to the seller's actions.

The game account you ordered and is currently being tested by you does not match the seller's description.

Any on-site conversations with the seller will support your claim.

Screenshots, video recording, etc. will support your dispute.


Item/currency:

Any on-site conversations with the seller will support your claim.

Screenshots, video recording, etc. will support your dispute.


Strengthening service:

Any on-site conversations with the seller will support your claim.


Screenshots, video recording, etc. will support your dispute.
 

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