For online transactions

1. The transaction has been sent to the institutional issuing credit card for authorization and is awaiting a response from the institutional issuing card.

2. The payment is refused by the card issuer without clearly stating the card issuer's reason for refusal.

3. An internal error tells us the connection to the payment server is unavailable/inactive.

4. Transaction failed - unable to determine the payment account for the order.

5. Technical errors (ie payment period maintenance, technical errors from the payment gateway leading to not receiving the IPN corresponding to the order).

For offline transactions

1. We will process the order after the customer transfers the payment account to our bank account.

2. To speed up the procedure, please remember to provide a copy of the payment receipt after the payment is transferred.

3. Processing time will depend on the payment type you selected during the checkout process.