While the majority of orders at PlaySwap are delivered on time, some orders may ship after the specified time frame. In these exceptional cases, we encourage buyers to continue working directly with the seller to successfully coordinate the completion of the transaction by contacting the seller using chat on the PlaySwap app. The order will not be automatically closed and the delivery can still be completed successfully. We strongly encourage you to give the seller a delivery window to complete the order.

In case you no longer wish to wait after the seller's promised delivery timeframe has passed, you can request to cancel your order by contacting PlaySwap support. (Contact PlaySwap Here)