Learn how to recover your Roblox account without email or phone number. Follow our step-by-step guide to contact Roblox Support and regain access fast.
Losing access to your Roblox account can be frustrating, especially if you don’t have access to the email or phone number linked to it. Fortunately, there's a chance to get it back. That is to request Roblox Support directly and verify your ownership. It may sound tricky, but their team is usually responsive and ready to help if you provide enough details. This guide provides clear, step-by-step instructions to help you regain access to your Roblox account without an email or phone number.
Also read: Is Roblox Cross-Platform Enabled? Everything To Know
If you’re completely locked out of your old Roblox account, the first thing you should do is create the new one. See how to create a Roblox account. You won’t use this account to play — it serves as a gateway to contact Roblox Support. You need an active account to submit a help request and start the recovery process.
With the new account in hand, it’s time to submit a recovery request to Roblox. Head over to the Roblox Support page, scroll down to the bottom, and click the Contact Us link. This will bring up a support form that you need to fill out.
When filling the form, make sure to enter the username of your old account — not the new one. You’ll also need to enter a valid email address where Roblox can reach you. This should be one you currently have access to.
Devices you used to log in (like PC, mobile, tablet, etc.).
Choose a category like Account Hacked or Can’t Log In, and then select something like Forgot Password or Can’t Access Email.
In the description of issue box, tell them that you have been locked out of your account as well as be unable to access the email or phone number linked to it. That’s why you will do your best to verify the ownership of the account.
Next, you should provide as much information as possible to prove account ownership. Some obligatory details include: purchase history such as Robux transactions, Premium subscriptions, or any in-game purchases (receipts, transaction IDs, or dates help a lot). Unless you provide billing information, you can’t get the account that doesn't have an email or phone number linked to it.
Other helpful optional details like games, account language, account date of birth, account gender, account theme, games you played often, groups you joined, how your avatar looked, and anything related to the account that you can remember.
Once done, hit Submit.
After you’ve submitted your request, it’s time to wait for a reply from the Roblox Support team. They’ll get back to you through the email address you provided in the form, so keep an eye on your inbox and don’t forget to check your spam or promotions folder just in case.
Roblox typically responds within 3 to 7 business days, but depending on how many requests they’re handling, it might take a bit longer. Be patient — they do read through every case.
If they ask for more information, reply with as much detail as possible. The more proof you can give that the account is yours, the better your chances of getting it back. Be honest and thorough. Even small details like the names of friends on your account or the outfits your avatar wore can help them verify ownership.
And if you don’t hear back after a week? It’s okay to follow up with a polite email or submit the form again using the same details, make sure not to spam, as that can slow things down.
Once Roblox Support confirms they’ve linked your new email to the account, you're almost done. Now it’s time to reset your password.
Head over to the Roblox login page and click on Forgot your Password or Username?.
Choose the password option and enter the email address that support just added to your account.
Roblox will send you a password reset email — don’t forget to check your spam or promotions tab just in case.
Click the link in that email and set a new password for your account.
Log back into your Roblox account.
Also read: 100+ Creative & Uniqe Roblox Username Ideas In 2025
If Roblox isn't able verify your ownership of the account, try these additional steps:
Resubmit the support form with more details than before.
Contact Roblox on other socials for help, but avoid sharing sensitive information publicly.
If recovery doesn’t work, consider buying a full-access Roblox account at PlaySwap at competitive prices.
Recovering your Roblox account without an email or phone number is possible by creating a new account to contact Roblox Support and providing detailed proof of ownership. Be patient, provide accurate information, and secure your account immediately after recovery to prevent future issues. For further help, visit the Roblox Support page or share your questions below. Stay proactive and keep your Roblox account safe!
