1. All orders purchased on Playswap are refunded only when the following conditions are met:

All sales are final at Playswap and no refunds will be given unless the item is not delivered or the item delivered does not work as described. For such cases, the buyer is covered under Playswap's warranty policy.

2. Refunds are not supported in the following cases:

The buyer has verified and confirmed the receipt status.
Transactions made outside of Playswap.
If the buyer is not satisfied with the product, or remorse,mistakenly purchased products, the buyer's computer configuration does not match the product requirements, or the minimum product requirement, no refund will be given.
Purchasing any product from the Playswap platform means the buyer understands, acknowledges and accepts this release of liability.
The account or item underwent improper handling following the transfer of ownership, such as engaging in actions like clicking on unidentified/phishing links, sharing account details with third parties, or using hacks/mods/unfair advantages in gameplay, which may result in a ban.
If the buyer reaches out to game authorities, like submitting a ticket to Riot or contacting Epic Games Support to change regions, such actions are valid.
If the buyer communicates with the seller outside of Playswap (e.g., using Discord), any conversations held outside of Playswap will not be considered as evidence in the event of a dispute.
Playswap does not cover fraud claims. We reserve the right to take legal action and permanently suspend the buyer's account for fraudulent complaints.

3. Buyers must only confirm receipt status when the received item matches the product description on the website and has been fully received. Confirming receipt indicates that the transaction is complete, meaning that you have received your order complete and are satisfied with your purchase and agree to pay the seller. There will be no refunds for orders in a received status.

4. In the event of a transaction dispute, the buyer can submit a request to Playswap support for intervention.

5. Any payment or chargeback dispute is not within the scope of Playswap's consent. Playswap will stop the investigation, in which case all requests including refunds will not be entertained.

6. All sales contracts are made strictly between the seller and the buyer concerned. Playswap can assist buyers or sellers in the event of a dispute after establishing a sales contract but does not assume any responsibility or liability for the sales contract in any form.

7. Depending on the type of payment method you used, refunds can usually take up to 14 days to process. This is because banks usually do not complete refunds immediately and it can take up to 14 days for the authorized amount to expire.

8. Refunds will incur a small processing fee charged by the payment gateway. PlaySwap does not take this fee.

Product Category: GiftCards

Playswap will not be responsible for the loss or damage of GiftCards and for any loss or damage suffered by the GiftCards owner arising out of or in connection with the loss or damage of GiftCards.

- To be eligible for a refund, GiftCards must not be downloaded from the buyer's Playswap account.

- Since the purchase is a digital product, it is considered downloaded once the GiftCards are sent to the buyer's Playswap account. Since the products offered here are intangible, there are strictly no refunds or exchanges.

Product Category: Game items (game accounts, coins/currencies, gamepal, game boosting service, game items and game points)

1.Purchasing In-Game Services for real money is a violation of the Game Developer/Game Publisher's terms and conditions for most online games. Game items (including game accounts, coins/currencies, gamepals, game booster services, game items and game points) are at risk of being banned, suspended, blocked and revoked .

*Game Developer / Game Publisher refers to companies that publish and market games and invest in game developers and projects, such as Amazon Games, Blizzard Entertainment, PUBG Studios, etc.

2. By purchasing Game Items, the buyer agrees and accepts the Terms and Conditions of the Game Developer / Game Publisher Policies. Playswap will not be liable to buyers who violate Game Developer / Game Publisher Policies.

3. Playswap will not take any responsibility and will never accept order cancellations or refunds after the order has been completed.

Product Category : Direct TopUp
Buyers must read the product description carefully and confirm that the game name, server, account name and purchase amount are correct before proceeding to final payment.

Playswap is not liable for incorrect purchases made by customers due to negligence and/or incorrect information provided resulting in damages and losses.

Non-Recurring Payment Policy
As for any payment-based services, Playswap does not offer any type of subscription-based or recurring services. All payments made to Playswap are for one-time purchases only and this applies to all product categories, including gift cards, game items and game top-up services play.

Buyers must enter all relevant information, such as quantity, character name, server type, or any special notes for the seller, on the product page with each purchase. The final amount, including all applicable fees and taxes, will be clearly displayed on the website before proceeding to the payment page. If the buyer believes that the final amount is incorrect, he or she has the right not to proceed with the purchase. Playswap encourages buyers to carefully review order details before completing a purchase to ensure accuracy.

Playswap is not liable for incorrect order details made by customers due to proven negligence and/or incorrect information provided before completing a purchase, which may result in to damage and loss. PlaySwap encourages buyers to carefully follow all procedures and policies to ensure a seamless purchasing experience.