1. If there are any transaction disputes or delivery-related issues (such as order not received or goods not as described), you can contact the seller to resolve the problem. Most problems arise due to misunderstandings and can be resolved quickly between buyer and seller. We strongly encourage buyers and sellers to communicate via the PlaySwap web chat system to resolve the issue before it escalates.

2. If you cannot reach a resolution with the seller you can open a commercial dispute in the chat with the seller or you can go to the Dashboard page under My Tickets to create a request to the PlaySwap support team. The PlaySwap team will conduct an in-depth investigation of chat records, transaction evidence and other information. Dispute resolution may take up to 7 days to reach a final decision so please be patient and wait for the result.